Cancellation Policy
Effective 5 October 2026
You can stop using CorpAi at any time. This page explains what that means for your plan, your connections and your data. It forms part of our Terms of Service.
How a plan works
A plan is a 30-day purchase. It does not renew by itself unless you have turned on auto-renewal (where it is offered on your account). To end a plan, simply do not renew it. If auto-renewal is on, turn it off in Settings → Billing & Plan, or email support@nexoracorpai.com and we will stop it.
What happens when you stop
- Access continues until the end of the 30 days you paid for. Cancelling does not shorten it.
- After that there is a 7-day grace period with normal access.
- Then the workspace becomes read-only: you can still see and export your data, but you cannot send messages, connect more numbers, add team members or add departments. Incoming messages continue to be stored.
- You can come back at any time by paying again; your data is still there and access is restored.
Money
There is no pro-rata refund for the unused part of a paid period, because the plan runs to its end. Refunds are covered by the Refund Policy. Your past invoices stay available in Settings → Billing & Plan.
Your data
Stopping a plan does not delete your account or your data. If you want your data removed, ask for deletion separately: workspace owners can export their data and delete a contact or the whole workspace under Settings → Data & Privacy, and anyone can follow the steps on the Data Deletion page. Deleting the workspace has a 30-day waiting period you can cancel.
Your connected accounts
Your WhatsApp numbers, mailboxes and Facebook pages stay connected while the workspace exists. You can disconnect any of them in Settings. Removing CorpAi from your Facebook account also disconnects what you connected through it.