Data Deletion
Effective 5 October 2026
This page explains how to have data removed from CorpAi, and what is and is not removed. Choose the situation that fits you.
1. You run a workspace (you are the owner)
Sign in and open Settings → Data & Privacy. From there you can:
- Export all your workspace data as a file.
- Erase one person: open the person under Contacts and choose Export data or Erase personal data. Their name, phone, email, messages, notes and the analysis of their messages are removed immediately.
- Delete the whole workspace: after a 30-day waiting period (you can cancel during it) all customer data, messages, notes, connected-account credentials and team members’ personal details are erased and the workspace is closed.
2. You connected CorpAi through Facebook
If you remove CorpAi from your Facebook account (Facebook → Settings → Apps and Websites), Facebook notifies us and we automatically disconnect the WhatsApp and Facebook Page connections you authorised and delete the access tokens we held. We give you a confirmation code and a page where you can check the result. You can also email us and we will do the same.
3. You messaged a business that uses CorpAi
The business decides what it keeps about you. Ask the business to erase your data. If you cannot reach them, email support@nexoracorpai.com with the phone number or email address you used and the business’s name, and we will pass your request to them and help carry it out.
4. You just want your own account removed
Email support@nexoracorpai.com from the address on the account. We will confirm it is you before deleting anything.
Checking a request
If you received a confirmation code from a Facebook deletion, open the link that came with it. It looks like …/api/v1/meta/data-deletion-status?code=….
What is not removed immediately
- Billing, payment and invoice records are kept for as long as Indian tax and accounting law requires. They contain the business’s billing details, not messages.
- Backups keep a copy for a limited time (up to about three months) and then expire.
- Operational history and AI-processing logs (an activity timeline, task and commitment history, and a log of AI requests) are held in a protected, append-only form and can contain short excerpts of messages. An individual erasure does not remove them. If you want these reviewed, email us.
- Copies at service providers (for example error logs or AI request logs) follow those providers’ own retention.