Refund Policy

Effective 5 October 2026

This policy explains when a payment to Business Lead Intelligence for CorpAi is refunded. It forms part of our Terms of Service.

When we refund

We refund a payment in full, or the extra amount, when:

• you were charged more than once for the same purchase;
• you were charged but the plan, credits or other purchase was not delivered to your workspace;
• the amount charged was incorrect (it differs from the price shown to you at checkout).

When we do not refund

• A plan period, or the one-time setup fee, once the plan or setup has been delivered and you have been able to use it. A plan is a 30-day purchase, so the price covers that period whether or not you use it.
• Business Credits that have been used (each message analysed uses one), or any part of a credit pack that has been used.
• Charges caused by a third party’s decision (for example Meta restricting a WhatsApp number), which are outside our control.
• Changing your mind after a purchase has been delivered.

How to ask

Email support@nexoracorpai.com as soon as you notice the problem. Please include the workspace name, the date and amount of the payment, and the payment reference or invoice number. We may ask for more information to confirm the payment.

How we pay a refund

• An approved refund is sent back to the original payment method through our payment provider, Cashfree Payments.
• We start the refund promptly once it is approved. How long it takes to appear depends on your bank or card issuer and the payment method, which we do not control.
• If a refund returns a payment in full, the plan or credits bought with it are withdrawn from your workspace; for a partial refund of a credit pack, credits are reduced in proportion.